Frequently Asked Questions

Order
How do I place an order?
Why am I not getting an order confirmation?
Can I change my order afterwards? 

Registration
How do I open a customer account?
Do I have to open a customer account for an order?
How is my data protected?

Payment & Vouchers
Which payment options does Dakine Shop offer?
Is credit card payment secure?
Why was my credit card payment canceled?
Where do I find your bank account details for an advance payment?
Will incoming payment be confirmed?
Why has my payment not been received so far?
Where can I redeem a voucher code?
What conditions are required for redeeming a voucher code?

Shipping
To which countries does Dakine Shop dispatch?
How long does delivery take?
How much are the delivery costs?
Can I track my order online?
What happens if I am not at home at the time of delivery?

Return
How do I send my order back?

Customer Servics
How can I contact the customer service?
How does your Live Chat work?
How can I subscribe to or unsubscribe from the newsletter?
Is there a retail store besides the online shop? 
How do I get stickers & free stuff?

 

Order

How do I place an order?

Select articles and size and add the desired Dakine products by clicking into the shopping cart. Choosing the right size our size charts will help you. Then you proceed to checkout. There you can either log in with your Dakine Shop customer account and password or register as a new customer.

Step by step you are guided through the ordering process and you will be asked to enter an address and payment data. Please make sure that we will have all your correct details such as name, email and current address.

 

Why am I not getting an order confirmation?

If your order is displayed in the "My Account" section, it has been received by us. If you do not receive a confirmation email, please check your SPAM folder and / or make sure that you had the correct email address. If you have any questions do not hesitate to contact our customer support.

 

Can I change my order afterwards?

Can I add or delete products or change the delivery address? If your package is not already shipped, our customer support can cancel or change your order.

 

 

Registration

How do I open a customer account?

Klick here to quickly and easily register for a free customer account.

 

Do I have to register for an order?

At Dakine-Shop you can also order as a non-registered customer. However, your customer account offers you numerous advantages:
> Faster ordering process
> Order Status & Shipping Information
> Overview of ALL orders
> Return label can be printed easily and quickly
> Save wish lists and share them with friends

 

What happens to my data?

Your data is secure! For more details, please check our privacy policy.

 

Payment & Vouchers

Which payment options does Dakine Shop offer?

We accept all major online payment methods. Here is an overview.

 

Is the credit card payment secure?

As an EHI-certified online shop, we guarantee secure electronic payment transactions. During your order all your personal data is transmitted encoded via internet. Your credit card information is not stored by Dakine Shop, rather being gathered and processed directly by our payment service provider.

 

Why was my credit card payment canceled?

For your own safety, your credit card provider uses the "Verified By Visa" or "Mastercard SecureCode" security code activation. This requires loading the external page of Visa or Mastercard, which may be prevented by your pop-up blocker or firewall setting. If it still does not work, please change your payment method.

 

Where do I find the bank account details for an advance payment?

You can find our bank details here.

 

Will incoming payment be confirmed?

As soon as your payment has been received, you will receive a payment confirmation by email.

 

Why has my payment not been received so far?

Depending on the bank, the money transfer can take 4-5 business days. Unfortunately, we can not send your order until the payment is registered with us. If you have any problems, please contact your bank.

 

Where can I redeem a voucher code?

You can redeem your coupon code after clicking on the "checkout" button here:

Reedem-Vouchers

If the voucher is redeemed, the corresponding amount will be deducted from the total sum. Please note the minimum order value for discount vouchers.

 

What conditions are required for redeeming a voucher code?

There are two different types of vouchers: gift vouchers and discount vouchers. Please consult our voucher conditions.

 

 

Shipping

To which countries does Dakine Shop dispatch?

Here you can find an overview about our target countries, shipping costs and delivery times.

 

How long does delivery take?

Here you can find an overview of our destination countries, shipping costs and delivery times.

 

How much are the delivery costs?

Here you can find an overview of our destination countries, shipping costs and delivery times. After a certain minimum order value we deliver free of cost to your country.

 

Can I track my package online?

Our partners DHL and GLS provide online tracking on their homepages. Click here and scroll down for more information.

 

What happens if I am not at home at the time of delivery

If it should not be possible to deliver your parcel, you will find a pick-up ticket in your post box to pick up the package at a local post office. If you have questions about the package delivery, you can contact the DHL or GLS parcel delivery.

 

Return

How do I return an item?

Here you will find instructions for our return process. Please also note our cancellation policy.

 

Customer Service

How do I contact the customer service?

For questions about our products and ordering process, you can contact our customer service by phone during opening hours or you can contact them by email. Here you can find our contact details.

 

How does your Live Chat work?

To chat with a Dakine Shop employee during opening hours please click In the shop on the Chat icon in the lower right corner:

Help-Chat

 

How can I subscribe or unsubscribe from the newsletter?

We are pleased that you are interested in exclusive Dakine news, offers, promotions and new products. Here you can subscribe or unsubscribe from the Dakine Shop newsletter.

 

Is there a retail store besides the online shop?

Dakine Shop has a retail space in Ottobrunn close to Munich. You can visit us and see our Dakine items or pick up your online order.

 

How do I get stickers / free items?

Here you can find information about our special promotions and free articles.

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